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Gaurantee / Policies
Software Products
We offer a free downloadable trial so that you can make sure the software works with your equipment before purchase. Every CD we ship is completely verified before it is shipped. After 30 days or once the license key for your PC is emailed to you by Eagle Eye, whichever comes first, there are no refunds. For more details on the terms of use of Eagle Eye. please read the license agreement at installation time. If you choose not to activate your software after purchase, the cost of the CD(s), if applicable (currently $20 for the Eagle Eye CD, and any shipping charges we incur are non-refundable). Your refund request must be received within 30 days of your purchase date. Contact us at sales@eagleeyedv.com for inquiries about this guarantee.
Refund/Exchange Policy
We offer a 30 day Money Back Guarantee on every product we offer. Please call customer service at 651-338-6723 or email at CustomerService@eagleeyedv.com, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:
Eagle Eye Digital Video
(print RMA number Here)
Post Office Box 2304
Stillwater, MN 55082
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.
Order Cancellation Policy
Please submit any cancellation via email to CancelOrder@eagleeyedv.com, or call on our business phone at 651-338-6723.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
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