Personal Support Package
Personal Support Package
 
Our Price: $199.00


Product Code: SUPPORT

Description
 
Plan for the unexpected
Our Eagle Eye timing team wants to help you every step of the way. Time your events with confident when you have you've subscribed to our personal support package, complete with meet-day crises assistance.

STANDARD SUPPORT - FREE

User Guide
Your timing .pdf user guide is available on your Eagle Eye computer desktop and linked with the Pro timing software. Also available for download by clicking here. Be sure you always have the latest user guide.

Video Tutorials
Open to all, our video tutorials are available on the Eagle Eye website our the Eagle Eye DV YouTube website.

Online Email Help Desk
Have a question? Initiate a support ticket at our online Help Desk. Ideal for pre-sales and technical questions that need an answer within 24 hours. Click here to be directed to our ticket system.

Online Demo Webinar
Join one of our scheduled demo webinars and watch an Eagle Eye team member take you through the basics of timing an event, reading an event and integrating meet results. Ideal for pre-sales questions and new and current operator looking to get up to speed quickly. Click here for more information.

PERSONAL SUPPORT PACKAGE - $199 per year (from date of purchase)

1 on 1 Scheduled Remote Computer Sessions
Have a technical question or hurdle you can't get over? Schedule a 1 on 1 remote computer support session with an Eagle Eye technical expert to help troubleshoot and get you up and going ASAP.

Unlimited Crises Phone Support
Have a big event and want the security of knowing you have Eagle Eye on speed dial ready to assist? Crises phone support can be used as needed throughout all of your scheduled events. Calls accepted during standard event times only (M-F 7:00 AM - 8:00 PM CST) and in the order they have been received.

IMPORTANT: Crises phone support is active only after the timing operator schedules and attends the 1 on 1 remote computer learning session. Multiple operators from the same organization are invited to attend. Upon your completed session, you will be provided an Eagle Eye crises phone support number.

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Sale Price: $55.00
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